The Linux Laptop Company, Inc (The Linux Laptop Company) Shipping and Returns Policy
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A DISPUTE RESOLUTION CLAUSE.
These terms and conditions (“Agreement”) apply to your purchase of computer systems and/or related products and/or services and support sold in the United States (“Product”) by The Linux Laptop Company. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement. If you do not wish to be bound by this Agreement, you must notify The Linux Laptop Company immediately and return your purchase pursuant to The Linux Laptop Company’s Total Satisfaction Return Policy. (Visit: http://www.thelinuxlaptop.com/contact_us.php to contact us.) If returned, Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH THE LINUX LAPTOP CO, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) OTHER THE LINUX LAPTOP CO TERMS AND CONDITIONS APPLY TO THE TRANSACTION. THE LINUX LAPTOP CO DOES NOT REIMBURSE SHIPPING COSTS UNDER ANY CIRCUMSTANCES.
1. Other Documents.
This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and The Linux Laptop Company. If you do not receive an invoice or acknowledgement in the mail, via email, or with your Product, information about your purchase may be obtained by contacting your sales representative.
2. Shipping Charges; Taxes; Title; Risk of Loss.
Shipping and handling are additional unless otherwise expressly indicated at the time of sale. Loss or damage that occurs during shipping by a carrier selected by The Linux Laptop Company is The Linux Laptop Company’s responsibility. Loss or damage that occurs during shipping by a carrier selected by you, or on a shipping account furnished by you, is your responsibility. You must notify The Linux Laptop Company within thirty (30) days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong, or damaged. Shipping dates are estimates only. Title to software will remain with the applicable licensor(s). The Linux Laptop Company retains a security interest in the products until payment in full is received.
THE LINUX LAPTOP CO MAKES NO HARDWARE WARRANTY. HARDWARE WARRANTY AND SERVICE, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY THE LINUX LAPTOP CO. THE LINUX LAPTOP CO MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN THE LINUX LAPTOP CO’S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND THE LINUX LAPTOP CO WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON THE LINUX LAPTOP CO’S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED.
4. Return Policies; Exchanges
New and refurbished Product that you purchase directly from The Linux Laptop Company (and not a third party) you may return or exchange only in accordance with The Linux Laptop Company’s return policy in effect on the date of the invoice. Any returns or exchanges will be made in accordance with The Linux Laptop Company’s exchange policies in effect on the date of the return or exchange. You must contact us directly before you attempt to return Product to obtain a Return Material Authorization Number for you to include with your return. You must return Product to us in their original packaging. All returns or exchanges must be requested within thirty (30) days of the original shipment. All returns are subject to a $50.00 restocking fee which must be paid prior to issuing a refund. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. If you fail to follow the return or exchange instructions and policies provided by The Linux Laptop Company, The Linux Laptop Company is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. If you are returning all components in an order, you will be credited the full amount paid for the order. At The Linux Laptop Company’s discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.