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Conditions of Use

Last updated: 7 September 2026

These are the sale terms for The Linux Laptop Company. They cover the website, the laptop you order, the Linux we install, and the support that comes with the machine. They are a contract. They are not a hardware warranty. When the software fails, you call us. When the hardware fails, you call the manufacturer like everyone else.

1. Who we are and what this covers

KIRE LLC is the parent company. This shop is KIRE LLC doing business as The Linux Laptop Company (“we,” “us,” “our”). People also call the shop TLL or TLLC. Same legal person — not a second corporation. We are a US retailer. We sell name-brand laptops (Lenovo, Dell, HP, Acer, Asus) with a Linux distribution installed and radio-tested in the United States. We do not manufacture the chassis. We are not kire.net shell hosting. We are not a law firm.

These Conditions of Use (this “Agreement”) govern:

  • use of thelinuxlaptop.com and its checkout, accounts, and related pages;
  • sale of laptops, accessories, and add-ons (“Product”);
  • the Linux installation we perform on a laptop we sell you;
  • lifetime Linux support for a machine we sold you, as described below.

They do not govern a hosting account, a shell, or any other KIRE product with its own terms.

If you have a separate written purchase agreement signed by us, that agreement controls where it conflicts with this one. Otherwise this Agreement is the deal.

2. How you agree

You agree to this Agreement when you do any of the following: place an order, pay, create an account, or accept delivery of Product.

If you do not agree, do not order. If Product already shipped, contact us before you use it and we will handle it as a return under Returns.

We sell to people at the age of majority in their US state of residence. You represent that you are that age, or that you are that age and you are buying for a minor who will use the machine under your responsibility.

3. Orders, quotes, stock photos, errors

Payment is due when you order, unless we agree otherwise in writing. An order is an offer to buy. We can accept or reject it. We can cancel an order for a pricing error, a typo, a catalog error, a payment that does not clear, a fraud screen, a sanctions hit, or a configuration we cannot fulfill.

Quotes — email, phone, or on the site — are estimates. They expire as stated on the quote, or in a reasonable time if no date is given. A quote is not a reserved chassis until we accept the order and take payment.

Catalog photos are often manufacturer stock. Color, finish, and keyboard layout can differ from the picture. The written description on the product page controls. If the description and the photo fight, the description wins.

We may use a configuration you picked (RAM, storage, distro, desktop, dual-boot) that we source and install. Lead time is typically three to five business days before UPS Ground, not a promise that a particular serial is sitting on a shelf.

4. Payment and merchant of record

The merchant of record is KIRE LLC, doing business as The Linux Laptop Company.

Checkout is WooCommerce. We take cards and PayPal. Cards are processed by PayPal and Authorize.Net. We do not store raw card numbers.

The sale is final when we have good funds and we accept the order, subject to the return rules below and to our right to cancel for error or risk. We do not ship on unpaid invoices unless we said so in writing.

Chargebacks: if you dispute a charge, talk to us first. We will use the order record, tracking, and RMA file to respond to the processor.

5. Shipping, title, risk of loss

We ship inside the United States with UPS. Typical service is UPS Ground. Typical window after we accept the order is three to five business days to ship, then UPS transit. Dates are estimates. Tracking goes out when the package leaves.

Shipping charges are extra unless the product page or checkout says otherwise. We do not reimburse outbound shipping — the amount you paid to send the machine to you stays paid, including on a return.

If we pick the carrier (we do, unless you insist on your own account), loss or damage in transit is our problem until UPS delivers. If you insist on your own carrier or your own account, loss in transit is yours. Tell us within thirty (30) days of the invoice or shipment notice if anything is missing, wrong, or damaged.

You own the hardware when we have been paid and UPS has delivered it. We may keep a security interest until payment actually clears. Title to software never leaves the licensor — see Linux installation.

6. Taxes

You pay sales tax and similar charges where we are required to collect them. The amount is shown at checkout. If a taxing authority later assesses tax on the order that we did not collect, we may bill you for it.

7. Linux installation

We install the distribution you pick. If you do not pick one, we install Ubuntu LTS with GNOME. We install a current upstream image. We ensure compatibility and test the radios and the rest of the hardware we say we test. If a radio fails here, the machine does not ship.

We are not Canonical, the Fedora Project, Offensive Security, Microsoft, or any other distro or OS vendor. Their licenses stay theirs. By using the installed software you agree to those licenses. That includes GNU GPLs and other FOSS licenses, and, if you bought dual-boot, Microsoft’s Windows license.

Kali is a supported distro for lawful security work. The laptop is a product. These terms are not permission to attack a system you do not own or do not have authority to test.

Optional dual-boot is an add-on. We partition the disk and you choose an OS at boot. Windows, if present, is licensed by Microsoft, not by us.

We do not keep a disk image of your machine after it ships.

8. Hardware warranty is the manufacturer’s

When the software fails, you call us. When the hardware fails, you call the manufacturer like everyone else — Lenovo, Dell, HP, Acer, or Asus, the same people the rest of the country calls. We do not manufacture the chassis. We do not give a hardware warranty on the laptop, the battery, the panel, the keyboard, or the ports.

Installing Linux does not replace the OEM hardware warranty. It also does not expand it. Read the manufacturer’s warranty for duration, exclusions, and how to get service. Keep the serial or service tag. We will help you find it and we will tell the OEM what we installed if that helps the ticket. We do not run their depot.

Any hardware warranty from the manufacturer, and any Linux support from us, starts only after we have been paid in full for that machine.

This section does not take away rights a consumer-protection statute gives you that we cannot waive.

9. Our Linux support

Lifetime Linux support is included with a laptop we sold you. It is not a separate SKU. It is not a hardware warranty.

What it is: help from us, by phone or email, with the Linux install we put on that machine, for as long as you still have that machine and we are still in business. Drivers, the desktop we configured, radios we tested, “where did the Wi-Fi menu go.”

What it is not: on-site service; OEM parts; hinge and keyboard repair; data recovery; a guaranteed response time; support for a laptop you bought somewhere else; support for a distro you later installed yourself that we did not put on the disk; a second copy of the manufacturer’s warranty.

We can change hours and contact methods. The support in place when the machine shipped is the baseline. We have no obligation to support Product until we have been paid.

10. Returns, RMA, restocking

Thirty (30) days from shipment to request a return. You need an RMA first. We send the return label. A $50 restocking fee comes off the refund. We do not refund the outbound shipping you already paid.

Contact us before you ship anything back: thelinuxlaptop.com/contact-us/, 877-547-3638, or info@thelinuxlaptop.com. We will give you a Return Material Authorization. Do not drop a laptop at a UPS store with no RMA. If you skip the RMA or the instructions, lost or damaged returns are not our problem.

Product must come back in the boxes it left in, with the accessories that shipped with it, in a condition we can resell. Original packaging matters because these are name-brand chassis, not white boxes.

How we treat the three usual cases:

  • Change of mind / no defect. 30 days, RMA, our label, $50 restocking, no outbound-shipping refund. Refund is the price you paid for the returned items, minus restocking and minus outbound shipping.
  • Linux install or a radio we tested fails as shipped. That is ours. We fix it or we take the machine back. No restocking fee on that return. Tell us within 30 days.
  • Hardware defect (hinge, panel, keyboard, OEM failure). That is the manufacturer’s warranty. We will help you start that process. We may accept an RMA ourselves if that is cleaner; if we do, we will say so on the RMA.

Partial returns: if you return only part of a bundle, the credit may be less than a line-item price because of how the bundle was sold.

Refunds go back to the original payment method when the processor allows it. Restocking is deducted before we issue the refund, not billed as a separate surprise after.

11. Changed or discontinued product

We revise the catalog. A chassis, a SKU, or a distro option can disappear. We will ship Product that has the function and performance you ordered. The unit that leaves may differ in small ways from a spec sheet or a stock photo — keyboard layout, color, a running change from the OEM. If we cannot fulfill what you paid for, we will cancel and refund, or we will ask you before we substitute.

12. Use of this site

This is an ordinary shop. You may browse, configure, order, and manage an account. You may not:

  • test stolen or guessed cards;
  • scrape inventory or prices in a way that abuses the site or our catalog;
  • open accounts for resale, or buy for resale, unless we authorized that in writing;
  • break into the site, probe it for sport, or interfere with other customers;
  • use the site to commit fraud.

We can refuse service, cancel orders, and close accounts for that conduct.

13. Export and sanctions

We ship inside the United States. This is not an export desk.

You agree to US export and sanctions law, including the Export Administration Regulations and OFAC rules. You may not export, re-export, or transfer Product, or the software on it, to a prohibited destination, end user, or end use. You represent you are not a denied or restricted party.

OEM hardware warranties are often void outside the United States. That is the manufacturer’s rule, not a service we sell.

14. Limitation of liability

If something goes wrong, the most you can recover from us for that Product is what you paid us for that Product.

We are not liable for lost data, lost time, lost business, lost profits, a project that slipped because a shipment was late, or other indirect, incidental, special, consequential, or punitive damages — even if we were told that kind of loss was possible, and even if a remedy fails its essential purpose.

We are not liable for the manufacturer’s hardware, except to the extent a statute says we cannot say that. We are not liable for the distro vendor’s software, except to the extent a statute says we cannot say that.

Some states do not allow a shop to limit implied warranties or to exclude incidental or consequential damages. In those states, the limits apply only as far as the law allows. Nothing here takes away a right a consumer-protection statute gives you that cannot be waived.

This cap does not erase the OEM hardware warranty. It does not erase our obligation to take back a machine whose Linux install or tested radios failed as shipped, under Returns.

15. Governing law and where disputes go

Virginia law governs this Agreement and the sale, without regard to conflict-of-law rules.

We do not use the National Arbitration Forum. We do not require arbitration in this Agreement.

If we end up in court:

  • state-law claims go to the Circuit Court of the City of Virginia Beach, Virginia;
  • federal claims go to the United States District Court for the Eastern District of Virginia.

You and we both agree to those venues. Each side pays its own lawyers unless a statute or a written agreement says otherwise.

16. Changes to these terms

We can change this Agreement by posting a new version on this page with a new “Last updated” date. The version in effect when you placed the order governs that order. For use of the site itself, the posted version applies as you use the site. If a change is material and we still have your order email, we may also email you. Continued use of the site after a posting is acceptance of the new site terms.

17. Contact

KIRE LLC D.B.A. The Linux Laptop Company
2085 Lynnhaven Pkwy Ste 106 #451
Virginia Beach, VA 23456

Phone: 877-547-3638
Shop: info@thelinuxlaptop.com
Legal: legal@thelinuxlaptop.com
Web: thelinuxlaptop.com/contact-us/

Privacy practices are on the Privacy Notice.